Aftersales Service Performance Improvement
Increase your profitability and customer satisfaction with efficient after sales management using our customized coaching program.
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Passenger Cars
Increased performance across the passenger car spectrum
Opportunities for success in passenger car sales abound - from Electric Vehicles (EV) to Certified Pre-Owned (CPO), from fleet sales to aftersales. We aim to help you reach your potential with performance-enhancing strategies and our DEKRA Advanced Blended Coaching (ABC) methodology.
With an unmatched breadth and depth of experience in the automotive sector, our experts are eager to share their knowledge of the passenger car market to help your staff achieve peak performance. We have expertise in every facet of the business, including lead management, the full range of passenger car options, aftersales service, parts and logistics.
The DEKRA Advanced Blended Coaching methodology facilitates coaching and training in flexible, tailored formats and provides consistent support as well as timely feedback. Blending virtual and in-person sessions, the ABC approach is able to provide an exceptional ROI by reducing many of the costs associated with conventional coaching.
Certified Pre-owned Program Design
We share our expertise in the design of effective Certified Pre-Owned (CPO) programs, drawing on our experience in the automotive sector.
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EV Sales Performance Improvement
We provide customized coaching and training with our Advanced Blended Coaching (ABC) methodology to help automotive OEMs improve sales of electric vehicles.
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Fleet Sales Performance Improvement
Optimize your organization’s fleet sales with our comprehensive services, from analysis and action planning to monitoring progress and goal achievement.
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Used Car Business Performance Improvement
For greater profitability and sustainability in your dealership or network, rely on our expertise and the Advanced Blended Coaching (DEKRA ABC) methodology.
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Workshop and Stores Efficiency
Our reliable strategies for optimizing workshop and stores efficiency save valuable time and contribute positively to the bottom line.
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Sales Outperformance and Top ROI
A leading automotive brand experienced outsized performance gains and an exceptional ROI with the DEKRA Advanced Blended Coaching methodology.
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The Optimal Combination of Technology and Expertise
Learn how the combination of technology, expertise and the DEKRA ABC methodology increased sales performance for a major automotive brand.
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Brochure: DEKRA Aftersales Customer Experience Program
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